September 25, 2021

Modern businesses have many responsibilities when it comes to managing workplace technology. From IT infrastructure, to mobile monitoring, to identity and access management, these responsibilities can be time-consuming and cost prohibitive.


As a result, many organizations and businesses turn to managed security services to mitigate risks and manage these essential tasks. There are a variety of ways to outsource these important tasks, including options for fully managed or co-managed security services.


In this post, discover what a managed security service provider is, how the process works, and the benefits of hiring a suitable MSSP.


What is a Managed Security Service Provider (MSSP)?

A managed security service provider, or MSSP, is a third-party service that helps other companies manage and administer organizational security practices.


Managed security service providers offer a range of services to accommodate the needs, technology requirements, and budget constraints of their customers. Services can be performed internally (in-house) or remotely (through the cloud).

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MSSPs provide essential tools for security upkeep, and they also bring a wealth of experience and expertise to the table. With an MSSP, businesses can better manage tasks involving:

  • Security management
  • Incident response and threat mitigation
  • Privileged access management
  • Cloud computing security
  • Compliance and auditing
  • Threat monitoring
  • Other specialized services

How Does Managed Security Services Work?

A managed security service provider typically operates in one of two ways. MSSPs can work in-house, which means that they are on the premises or a particular organization and are usually at that company’s disposal. This option is best for organizations that want a physical presence or need extra oversight.

On the other hand, MSSPs can operate remotely. This is a popular option since it allows businesses to choose from a greater number of service providers and enjoy more flexibility. In either scenario, the MSSP will likely take the following steps to provide services. 


  • Conduct an initial evaluation of an organization’s security framework
  • Provide recommendations and update necessary software
  • Create an action plan for management and administration
  • Patch and correct any flaws within the network
  • Develop an incident response protocol
  • Quickly respond to threats and incidents as they occur


Benefits of Hiring an MSSP

For many organizations, the specific skills that an MSSP offers fall outside of the scope of internal employees. This is what makes MSSPs such a powerful choice when it comes to maintaining high security standards throughout the workplace.

Businesses in nearly any industry can experience the following advantages when using a managed security services provider.


  • Industry knowledge and technical expertise. MSSPs bring extensive knowledge of new technology, cybersecurity threats, software, and solutions to the table. As a result of substantial training and hands-on experience, service providers may suggest security options that a company would not otherwise consider.

  • Round-the-clock monitoring. It’s very rare for a company to be able to devote full-time (or even 24/7) resources to security procedures. Unfortunately, cybersecurity risks are now constant. An MSSP ensures a continual watch on systems, networks, and infrastructure.

  • Enhanced communication. Using a managed service provider brings peace of mind to internal team members and stakeholders. Many times, MSSPs share important data and analytics that would otherwise go unnoticed. This information fosters transparency and improves internal and external communication strategies.


How to Hire and Evaluate Managed Security Service Providers (MSSP)

When deciding on an MSSP, organizations have several important factors to consider prior to making a final choice.

The first question involves whether to choose a fully managed or co-managed security services provider. For organizations that have little to no experience with security protocol, fully managed is usually more effective.

Next, it’s best to decide which functions and responsibilities need to be outsourced first. Since MSSPs may specialize in key areas, always compare desired outcomes with available services, as certain providers may be more qualified to deliver on a particular assignment.

Finally, look for case studies, customer references, and evidence of success. Since MSSPs are often entrusted with highly sensitive data, a proven track record builds trust and establishes confidence.


Qualities to Look for in a Security Service Provider

As part of the hiring process for an MSSP, consider certain characteristics in a managed security service provider.

  • The company offers a trained team of experts who have backgrounds in a variety of speciality services.
  • The customer support options are efficient and flexible.
  • The incident response policy is clear, straightforward, and protective of brand image.
  • Payment expectations are transparent and easily understood at the time of contract signing or agreement.
  • The MSSP has an accurate understanding of how the mutual relationship works both now and in the future.


Key Takeaway

Busy and growing organizations simply can’t afford to leave security administration to chance. In today’s digital age, there are too many ongoing threats, risks, and cybersecurity incidents. As a result, working with an MSSP is a smart business choice.

Is your organization ready for more secure access and identity management processes? The solutions at SecurIT can help modern businesses build more confidence and trust.


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