Everyone wants everything, anywhere, anytime.
Cloud and mobile – both devices and individuals – put these expectations in play, and there is no going back. The economics of cloud combined with accessibility, applications, and device support for the major mobile platforms continue strengthening these expectations. Today’s norm is expecting an online interaction across devices and services, independent of the type of transaction. As a result, the number of user accounts is skyrocketing among a mash of identities services.
Traditionally, IAM has been offered as an on-premise solution that encompasses all of the previous steps. IAM solutions also have typically consolidated the onboarding of individuals into an enterprise-owned IT system and managed the means of identifying users as valid and having the rights to resources (data or facilities) and services (applications).
Through these consolidated systems, organizations and individuals adhere to a policy to gain what has traditionally been referred to as a level of identity assurance. Each level of assurance is embodied in a workflow (a series of well-defined steps, often with enforced controls) to enable the identity process described above. Traditionally this process enabled the use and management of IT systems owned by the enterprise.
Cloud and mobile have changed this and, as a result, the way IAM is delivered. For the CIO, cloud, mobile, and the related new identity types impact all of the policies, processes, procedures, and technologies of IAM services. Employees bring their own social and technical networks in addition to a range of devices. How to integrate these accounts, endpoints, and their associated applications and data is a tremendous challenge — as well as an opportunity — for information technology solution providers.
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